Who we are#
Myro Control, LLC ("we") is a small software company in Kirkland, Washington, USA. We have made home-control software since 2008.
This policy covers our apps (Myro:Home, Myro:Home Pro, Myro:Home Helper, Myro:Home for Android, Myro:Home PC Access, CarLog and Boat Care) and our websites, including myrocontrol.com, the shop and the forum. CellarLog has its own policy at https://cellarlog.app/cellarlog/privacy.
The short version#
- Our apps have no accounts. We never ask for your name or email to use them.
- Your apps talk directly to your controller, cameras and HomeKit. Commands don't pass through us.
- Our apps contain no analytics or advertising SDKs, and we never sell data.
- We only use what we collect to run the service, deliver notifications, track purchases and improve the products.
- Apple and Google take app payments. We never see your card.
Our apps#
Your data stays with you#
Controller codes, camera logins, triggers, logs and settings stay on your device or in your own iCloud. We can't read your iCloud.
Direct connection#
The apps connect straight to your controller or to Helper on your own Mac, over your network or a VPN you set up. Helper's browser control is meant for your home network, so don't expose it to the internet.
No accounts#
To deliver notifications, an app signs in to Google Firebase anonymously. That gives it a random ID that isn't linked to your name or email.
Notifications#
If you turn on notifications, we keep a push token and basic device details, model, app and system version, language and time zone, plus simple usage counts, so we can deliver alerts and see which versions are in use. None of it identifies you. When Helper sends an alert, the controller name and alert text pass through our service to Apple or Google for delivery, and we keep recent alerts for 30 days.
Purchases#
Apple and Google process payments. We don't receive your name, card or store account. For Myro:Home Pro subscriptions, we keep a record of the subscription (product, dates and status) identified by Apple's transaction number. It holds no name or email.
HomeKit, cameras and location#
HomeKit data stays between your device and Apple. Video goes straight from your cameras to your device, or through Helper on your own Mac; we never relay or record it. Location is used only for features you turn on, such as triggers, weather and naming a gas station or marina. It never comes to us.
Services the apps contact for you#
Weather is looked up by ZIP code. If you set up Sense or Leviton, your login goes only to that service. Lookups you ask for, such as album artwork or a VIN, go straight to the service that answers them. Some older Myro:Home installs still deliver notifications through OneSignal, a third-party push service, under its own policy.
AI#
The apps covered here don't send your data to AI services. If you connect Helper to an AI assistant yourself, that assistant sees what it reads.
No analytics, no ads, no selling#
Our apps contain no analytics or advertising SDKs. We don't show ads, and we never sell or rent your information.
Our websites#
Shop. When you order, we keep your name, addresses, email and order history so we can ship and support your order. Stripe or PayPal takes payment, and your card details go to them, not us. The carrier gets your address. If you subscribe to shop emails, Mailchimp sends them, and you can unsubscribe from any email.
Forum. The forum keeps your public username, email and posts, records the IP address with each post, and stores a password hash if you use a password. Registration and posting remain subject to activation, abuse checks and moderation.
Optional Google or Apple sign-in. You can use Google or Apple to sign in to, or start creating, a shop or forum account. We receive a provider identifier to connect that sign-in to your account, and a verified email address for new accounts. If Apple does not supply a verified email, we ask for a contact address and send a short-lived verification code before registration. These verification records store hashes rather than the email address or code; the website account stores your contact email after registration. Sending and code attempts are limited to prevent abuse. Your Google or Apple password stays with that provider. Apple can supply a private relay address through Hide My Email. We do not merge existing accounts merely because their email addresses match; connecting an existing account requires proof that you control it. Normal site login and recovery remain available, and guest checkout stays available.
Profile pictures. Where available, a Google profile-photo address can provide an avatar after successful sign-in or account creation. Existing custom avatars take precedence. Apple does not supply a profile photo through Sign in with Apple, so we use an existing avatar or initials. Google-hosted photos and provider sign-in controls contact Google or Apple when loaded, so those providers receive normal browser and network information. Locally generated initials images do not look up an account or email address.
For help with sign-in, account connections or Apple email sharing, visit https://www.myrocontrol.com/sign-in/.
Cookies. We use cookies to keep you signed in, hold your shop cart and remember your light or dark theme.
Server logs. Our web servers keep standard access logs for security and troubleshooting.
Website statistics. We count public page views with a private, self-hosted counter. This counter does not use cookies, browser storage, fingerprints or visitor identifiers. It records the public page path and time, not your IP address or full browser details. Repeated page loads count separately. Most query parameters are discarded; public forum board and topic numbers are retained. Signed-in forum pages and administration pages are excluded. We respect browser Do Not Track and Global Privacy Control signals. Our reports include the public CellarLog marketing pages, but no wine collections or app activity.
Other website services. Some older pages load Google Fonts or embedded media, so those providers can see your IP address when their content loads.
Children#
Our products aren't directed to children under 13, and we don't knowingly collect their information. If you think a child has given us information, email us and we'll delete it.
Security#
Our websites use HTTPS, and our notification service turns away requests that don't come from our apps. No system is perfect, so keep your devices, panel codes and network secure.
Deleting your data#
- Delete the app. That removes its data from your device. Copies in your iCloud or Keychain stay until you remove them.
- Clear All Data. In CarLog and Boat Care, this also removes the iCloud copy.
- Email us. Notification registrations and subscription records are kept while you use the feature; email us to delete them. You can also ask what we hold about you. Our native apps do not require personal accounts, so we may ask for a relevant identifier to locate notification or purchase records. For website accounts or orders, contact us through https://www.myrocontrol.com/support.
Changes#
We may change this policy at any time without notice. We'll post the new version here and update the date above.
Contact#
Myro Control, LLC, Kirkland, Washington, USA
https://www.myrocontrol.com/support