Hi Danner!
That seems odd... are you getting status updates of the switch showing up in the Home app on iOS? Meaning, if the open the Home app on iOS, find the device in the app, then physically turn it on, does it show the device turned on in the Home app?
The only thing I can think of is that status updates are not occurring... can you create a support ticket and I can work with you to troubleshoot further?
Thanks!